Question 1

What is Tizl and how does it work?

Accepted Answer

Tizl is an on-demand home cooking platform in India. We connect trained, Aadhaar-verified cooks with homes needing fresh breakfast, lunch, dinner, weekly prep, party cooking, senior meals, or baby food. You can book for immediate arrival in about 10 minutes or schedule for a specific time later in the day.

Question 2

How fast will a cook arrive at my house?

Accepted Answer

For instant on-demand bookings, our smart algorithm dispatches the closest available verified partner, who typically arrives at your stove within 10 to 15 minutes depending on traffic. You can also schedule hours or days in advance.

Question 3

Can I select a specific cook or request the same cook again?

Accepted Answer

Yes! When creating a booking, you can choose "Auto-match verified cook" for the fastest possible arrival, or browse available verified cooks in your area with their ratings, bios, and specialties.

Question 4

Which cities does Tizl operate in?

Accepted Answer

Tizl is live across major metropolitan regions including Delhi NCR (Noida, Gurugram, Delhi), Bengaluru, Mumbai, Hyderabad, Pune, Chennai, Ahmedabad, and Kolkata.

Question 5

How is pricing calculated?

Accepted Answer

Pricing is purely by the hour and completely upfront: ₹349 for 1 hour, ₹499 for 1.5 hours, ₹649 for 2 hours, and ₹999 for 3 hours. There are zero hidden platform fees, no advance salary demands, and no monthly lock-in contracts.

Question 6

Do I have to pay an advance or security deposit?

Accepted Answer

No. Unlike traditional direct hiring where cooks often demand one month advance salary or festival bonuses, Tizl operates on pay-as-you-go. You review the meal and only pay digitally after the cooking is finished.

Question 7

Which payment methods are accepted?

Accepted Answer

We support all major Indian digital payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), debit and credit cards, and net banking through secure encrypted payment gateways.

Question 8

Are Tizl cooks background-verified?

Accepted Answer

Yes, 100%. Before their first booking, every cook partner undergoes mandatory government Aadhaar biometric identity verification and local police background clearance. In addition, our platform continuously monitors post-service customer ratings and hygiene feedback.

Question 9

What hygiene standards do cooks follow?

Accepted Answer

Cooks are trained to wash their hands thoroughly before touching any ingredients, wear clean attire, keep hair neatly tied or capped, and maintain clean cooking surfaces throughout the preparation.

Question 10

Do cooks bring their own groceries and spices?

Accepted Answer

No. To ensure health, freshness, and custom taste, you provide the fresh ingredients (vegetables, grains, meat/paneer, spices, and cooking oil) from your own kitchen. Your cook uses your preferred cookware and adjusts salt, oil, and spice levels to your exact instructions.

Question 11

Does the cook clean the kitchen after cooking?

Accepted Answer

Yes. Every booking includes post-cooking countertop handover: the cook wipes down the kitchen counter, gas stove, and chopping station, and gathers used utensils neatly in the sink so your kitchen is left orderly.

Question 12

What is Tizl’s cancellation and rescheduling policy?

Accepted Answer

You can cancel or reschedule any booking directly through the app before your cook arrives. Cancellations made with reasonable notice are completely free. If an emergency occurs on the cook’s end, our platform automatically reassigns another nearby cook immediately.

Question 13

What happens if my assigned cook cannot make it?

Accepted Answer

Because Tizl maintains an active network of vetted partners in each operational cluster, our system detects delays proactively and re-routes another verified partner within minutes, ensuring your meal schedule is never disrupted.

Question 14

How do I join Tizl as a cook partner?

Accepted Answer

Skilled home cooks and culinary professionals can apply at /partner/signup. You will submit your Aadhaar card, undergo a quick culinary screening and police verification, and begin receiving flexible hourly bookings.

Question 15

How and when do cook partners get paid?

Accepted Answer

Partners receive transparent hourly compensation directly into their registered bank account or UPI ID with automated, timely weekly payouts and access to performance bonuses.

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